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VIP Production Northwest

General Terms & Conditions

Welcome to VIP Production Northwest. These General Terms & Conditions apply to all quotes, sales, and services. By accepting a quote, placing an order, or receiving services, you agree to these terms.

1. Quotes & Pricing

  • Quotes are valid for 14 calendar days unless otherwise stated.
  • Quotes may be adjusted or withdrawn if there are changes in project scope, manufacturer price increases, material shortages, or scheduling changes outside VIPPNW’s control.
  • Prices do not include taxes, shipping, permits, or third-party fees unless specifically listed.

2. Payments

  • A 50% non-refundable deposit is required to confirm all orders and reserve equipment or labor. Work will not begin until the deposit is received.
  • Deposits may be applied to mobilization, engineering, submittals, permits, and equipment procurement.
  • The remaining balance is due upon completion of services or as otherwise stated in writing.
  • Overdue balances are subject to a 1.5% monthly late fee (18% annualized) or the maximum allowed by law.
  • VIPPNW accepts payment by ACH, check, or credit card (processing fees may apply).

3. Cancellations & Scheduling

  • Orders canceled within 30 days of scheduled delivery or service may be charged up to 100% of the order value.
  • Equipment that is custom-ordered, fabricated, or classified as non-returnable cannot be canceled or refunded once ordered.
  • If site conditions or scheduling delays outside VIPPNW’s control prevent work from proceeding, additional charges may apply for rescheduling, storage, or labor standby.

4. Warranties & Service

  • All manufacturer warranties are passed through to the Client.
  • VIPPNW offers optional extended warranties and service plans upon request.
  • Installation and workmanship are warranted for 90 days after completion, with defects corrected at no cost during that period.
  • Warranties do not cover misuse, neglect, third-party alterations, failures caused by HVAC, power, or internet issues, consumables, or ordinary wear and tear.

5. Client Responsibilities

  • Client must provide safe and accessible work areas, including parking, loading zones, and clear pathways.
  • Work areas must be clean, secure, and free of hazards.
  • Client shall ensure that power, internet, and HVAC are available unless otherwise agreed in writing.
  • If site conditions are unsafe or unprepared, VIPPNW may delay work and bill for any related costs.

6. Limitation of Liability

  • VIPPNW’s total liability is limited to the amount paid by the Client for the goods or services at issue.
  • VIPPNW is not responsible for indirect or consequential damages (such as lost profits or downtime), except in cases of gross negligence or willful misconduct.

7. Governing Law

  • These Terms are governed by the laws of the State of Washington.
  • Any disputes will be resolved exclusively in the courts of Spokane County, Washington.

📌 For more detailed protections and project-specific requirements, please request a copy of VIP Production Northwest’s full Terms & Conditions of Sale.